"Double Eleven" Shopping Carnival To Buy Fake How To Protect Rights?

With the rapid development of the Internet, many people may worry about the leakage of personal information, and remind the online shopping enthusiasts to pay attention to personal information when dealing with express parcels, so as to avoid being exploited by people who are interested in it.

From yesterday morning, "

The carnival began.

Zero 1 minutes and 12 seconds, an e-commerce platform trading volume exceeded 1 billion yuan, zero point 12 minutes 28 seconds to break through 10 billion yuan, zero 33 minutes 53 seconds, more than 20 billion yuan......

A group of amazing data is amazing.

"Double eleven" is crazy! "But after crazy, how can we protect rights if we find that fake goods or goods are different from online propaganda? What should we do if we can't find businesses?

In response to the general concerns of the public, the reporter consulted the relevant lawyers.

Yang Shengli, lawyer of Hebei Qixin law firm, said

There are 7 days of "regret period", and there is no reason to return the goods.

Yang Shengli said that the twenty-fifth law of the new consumer protection law stipulates that consumers will have the right to return products within 7 days without receiving any explanation.

Once the physical description and the description of the web page are found to be too large, consumers can directly request the return, which greatly saves the energy and cost of safeguarding rights.

Yang Shengli said that if the goods purchased are different from those advertised online, businesses will be suspected of fraud.

New "

"On the basis of the original compensation, the penalty has been drastically improved. Not only the amount of compensation has been raised to three times, but the minimum standard has also been clearly set at 500 yuan, which means that even if there are several tens of dollars of small commodities, as long as businesses have fraudulent practices, they should at least pay 500 yuan, which can compensate the cost of consumers' rights protection to a certain extent, and encourage consumers to take the initiative to safeguard their legitimate rights and interests.

If it is found that the merchandise purchased is a fake, consumers can hold relevant vouchers, such as buying goods and paying the credentials of the goods, and vouchers of the purchased commodities as fake goods, requiring the electric power website to bear the responsibility for breach of contract, deliver the genuine goods and compensate for the losses, or request the rescission of the purchase contract, refund of the loan and compensation for the loss.

If the electricity supplier refuses to assume responsibility, consumers can complain to the consumers' Association, report to the industrial and commercial department, or bring a lawsuit to the court.

Yang Shengli said that the new "consumer protection law" specifically increased the relevant provisions of online shopping, consumers can protect their rights according to the corresponding provisions.

Because of the special nature of the Internet, there may be no corresponding merchant situation. How can we do this? It's okay. The forty-fourth law of the consumer protection law stipulates that consumers can get damages from sellers or service providers if they want to buy goods or receive services through online trading platforms.

If the provider of a network paction platform can not provide the real name, address and effective contact mode of the seller or the service provider, the consumer can also claim compensation from the provider of the network paction platform.

After compensation is provided by the network paction platform provider, it has the right to recover from the seller or the service provider.

If a network trading platform makes a more favorable commitment to consumers, it should perform.

For example, if the website promises a compensation of ten and the seller promises to pay a false one, then the consumer can ask the website to make a compensation according to the promise once the sale is found.

In addition, with the rapid development of the Internet, many people may worry about the leakage of personal information. In this regard, the new consumer rights protection act fourteenth, twenty-nine and fifty have repeatedly clarified the right of consumers to enjoy the protection of personal information according to law. Operators should be legally and legally collects under the consent of consumers, and take necessary measures to protect the collected information, and not to disclose or even sell or illegally provide personal information to others.

If the operator infringes upon this right, he should stop encroachment, eliminate the influence, apologize and compensate for the loss.

This is also applicable to a courier company that controls a large number of consumers' personal information. However, it is still necessary to remind the online shopping enthusiasts to pay attention to personal information when handling the express parcels, so as to avoid being exploited by the conscientious people.