Post Office: No Express Delivery Within 7 Days.

"From 19 days, the goods arrived in Wuchang, so far there is no update". "City Express has gone missing for 10 days".

Recently, many consumers complained that the "double 11" express of Wuhan Shentong was slow delivery.

Wuhan postal administration reminded consumers that the city of the same city for 3 days and 7 days after the express delay, can be claimed to express enterprises.

"STO 18 has arrived in Wuhan, and it has not been delivered in the past 12 days.

I went to fetch it myself, and the other side said that too many goods could not be found. Let me wait. "

In November 30th, Wuhan netizens "seriously point - cough cough" posting.

The logistics information displayed by the netizen showed that the express was sent from Xiamen in November 16th, arrived in Wuhan on the 18 day, arrived at Jianghan sorting station on 21, and sent it to the Fahrenheit department store on 28, then there was no logistics information.

Not only is the foreign parts, but also the "slow delivery" of the city.

Yesterday, Sina blogger @ Tucao, who has no dream, said that the "Shen Tong" express sent from the small East Gate of Wuchang on 20 May was sent to the Bank of communications of ruetong Plaza in Hankou. The whole journey was only 11 kilometers, and 10 days later, the express still lies in Jianghan sorting station.

According to the walking speed of the normal people, it should have arrived 2 hours earlier.

Is it 1 kilometers per day for express delivery or crawling?

Wuhan post office has announced that during the "double 11" period this year, the express industry in Wuhan handled 40 million express pieces, and the peak delivery peak ended in November 22nd (Figure).

Why do many of the express express delays? "Management departments require no explosion, so that the delivery pressure of double 11 is pferred to the terminal delivery point. This year, the delivery pressure of the first delivery point is larger than in previous years."

Wuhan express industry insiders revealed that Shen Tong is the largest express delivery partner of the electricity supplier, and the delivery pressure is relatively larger.

Wang Hao, head of Wuhan Shentong marketing department, said yesterday that due to inadequate preparation, it was not expected that the double 11 entry and exit express increased significantly this year, and some sites were backlog. Wang Hao apologized for the delay in express delivery.

It also said that it has recently increased the intensity of sending pieces, and it is expected that the delivery of backpack will be completed today and tomorrow.

Since May 1, 2012, the national standard of express delivery service has been formally implemented.

The standard stipulates that 3 days in the same city and 7 days in different places have not yet arrived.

The relevant person in charge of the Wuhan post office said that, according to the regulations, the delay compensation should be exempt from the service charge (excluding premium and other additional charges). Due to the loss of the direct value of the internal parts caused by the delay, compensation should be made according to the loss or damage of the express mail.

The person in charge also reminded consumers to complain to express delivery companies if they were delayed, lost or damaged.

If the enterprise is evasive or dissatisfied with the result, the consumer can appeal to the management.

The specific way is: call the consumer complaints telephone number of the 12305 postal industry, or register on the website of the postal administration of Hubei or Wuhan.