The Quality Of Online Shopping Underwear Is Not Guaranteed.

Online shopping is a fashionable way of shopping.

"Taobao online shopping, encountered quality problems return, although the refund is successful, but I spent a lot of energy."

Mr. Li has recently reflected his shopping experience at the official Taobao flagship store.

This month, Mr. Lee bought 4 sets of platinum wool warm skin underwear at the official Taobao flagship store. After arriving, he found that there was a problem in the size of one set of undergarment.

With the seller repeatedly failed to return the communication, Mr. Li can only turn to Taobao mall customer service, and finally get a refund promise.

In November 1st, Mr. Li bought 4 sets of thermal underwear at the price of 85 yuan per Taobao.

According to Mr. Li, he bought a set of his own, and the rest of the 3 sets were given to his parents and his wife.

"I didn't expect the size of his wife's suit to be cut."

Mr. Li said.

Since November 8th, Mr. Lee has repeatedly sought the seller's communication.

"The seller listens to return goods, asks whether passes through, whether the tag is still there, otherwise it does not meet the requirement of return.

There is no clothes hanging tag. After wearing it for a day, it is found that there are quality problems. "Mr. Li is very helpless." but this kind of clothes can't be changed to the tailor's shop, and it can only be looked for sellers.

As a result, the seller did not pay attention to me at the end of the sale, so he said he could not help it.

Helplessness, Mr. Li to Taobao mall customer service for help.

"Mall customer service gave a plan: refund 40 yuan, clothes do not retreat.

I disagree.

I told the mall customer service, the original people in the clothing business, I understand that whether clothes pass through or not, as long as it is confirmed that there are quality problems, can return to the factory.

Under Mr. Li's insistence, Taobao mall customer service said: "if buyers and sellers do not give in, and buyers confirm that they are quality problems, they can return the clothes to the seller and let them check the quality, which is a full refund for quality problems."

"I think this is unreasonable. We must find third party testing in Ji'nan and issue an authoritative quality report. If it is a quality problem, the seller must compensate for all the losses."

Mr. Li said.

Later, he consulted the Municipal Quality Supervision Bureau and said that it could be tested.

On the same day (November 16th), Taobao mall customer service told Mr. Li that merchants agreed to refund the refund, so that Mr. Lee gave the clothes to the seller.

Taobao mall customer service message shows: the result of this safeguard service is to refund the buyer 97 yuan (12 yuan express +85 yuan clothes), deduct the corresponding amount from the merchant's margin.

Buyers are requested to inquire about the details of Alipay account after 5 working days.

At present, the seller has signed Mr. Li's return clothes.

It is estimated that Mr. Li will receive a refund in about November 23rd.