ZARA Trousers On Weddings Are "Cracked" &Nbsp, Requiring Three Times Compensation For Rejection.

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On the 14 day, Li Ping found the Nanjing ZARA store with the trousers that made him "embarrassed".

However, it lasted a week.

ZARA "trousers split" on weddings

ZARA stores can not get quality inspection reports.

Yesterday, the reporter saw this "miserable" trousers, from the waist to the crotch, the back of the trousers was almost torn in two, and the two parts were linked with an inner lining.

"When I knelt down, I heard a loud crackle. It was a wedding. It was embarrassing and embarrassing."

Then, helpless Li Ping could only stay in the dressing room, let the groomsman go to a nearby store to buy a new pair of trousers.

"It was bought at the shopping center of Jinling Hotel, which cost 3200 yuan.

My original pair of trousers is only 699 yuan. I think they have to compensate me for these economic losses and compensate for my mental loss. "

Li Ping told reporters that in the negotiations with ZARA company for a week, they did not feel the sincerity of the other side.

"14, I went to their store, first a manager told me that there was no way to deal with it. When I called on the 17, I asked him that they had promised me to return their trousers on the phone, but asked me to take them to the pictures and submit them to the Shanghai headquarters."

On the 19 day, Li Ping received a call from the public relations department claiming to be a ZARA company. On the phone, Li Ping asked for the return of the suit, and the western trousers were compensated by three times the price. "Three times is only 2000 yuan, not enough money for the trousers I bought on the wedding day."

And the other side said to "ask the leader", and then on the 20 day to call Li Ping, said, "a loss is one of our bottom line, three times the compensation can not be accepted."

Consumers Association claims compensation for mental loss

Yesterday, the reporter came to ZARA store in Nanjing. Zhu Liying, manager of the men's clothing department, said that he had received the customer a week ago and helped him get in touch with headquarters.

"Our stores have no authority to deal with these problems, and we can only negotiate with headquarters."

When the reporter said that ZARA did not accept Li Ping's "back three" solution, Zhu said, "today (October 23rd) is Sunday, the company has no one to work, and I will contact them again when I go to work on Monday."

The reporter then asked the staff of the ZARA store what kind of quality assurance service the store had to enjoy.

The other side said that in a month's time, clothes that had not been washed and washed could be replaced by buying a small ticket in the case of a complete tag. When the reporter expressed his wish to see the inspection report that proved the quality of ZARA clothing, the shop assistant told the reporter, "we are only responsible for sales. This is still necessary to contact the company headquarters."

Reporters then interviewed the relevant staff of the Nanjing Consumers Association.

The staff said that because the country has not yet included in the scope of the three package of clothing, so the current consumer disputes for this category are mainly based on the product quality law and the consumer protection law.

"You say this situation, first of all do not need to be identified, is a very obvious quality problem.

Secondly, if the mistakes caused by the shop lead to consumers' frequent trips to and from the shop, they should also be paid by the stores. Moreover, because of the quality of the clothes, Mr. Li has paid 3200 yuan for the new trousers, and the economic loss can also require the other party to make reasonable compensation.

Like this embarrassing situation at the wedding, we can ask the other party to compensate for the loss of spirit, but because there are no relevant legal provisions at present, it can only be resolved through consultation between the two sides.

Li Ping said that because the communication between the two sides did not solve the problem, ZARA promised to contact him again on Monday, so he would wait for the final reply from the other side.

This newspaper will follow up the report.