Salesmen Should Learn The 13 Sentences In Response To Customer Refusal.

1. if the customer says, "I have no time!"

that Salesman It should be said: "I understand. I'm always short of time. But in 3 minutes, you will believe that this is a matter of absolute importance to you. "

2. if the customer says, "I am not free now!"

The salesman should say, "Sir, Rockefeller, the American richest man, said that it would be more important to spend a day in money planning than 30 days in a row. We only need 25 minutes. Please make a date and choose your convenient time. I will be around your company on Monday and Tuesday, so I can visit you on Monday morning or Tuesday afternoon.

3. if the customer says, "I'm not interested."

Then the salesperson should say, "yes, I fully understand that you can't immediately be interested in something that you can't trust or have no information on your hand. It's very natural and reasonable to have doubts and problems. Let me explain for you. What's the right day?"

4. if the customer says, "I do not." Interest Join! "

Then the salesperson should say, "I understand very well, sir, it is hard for you to be interested in something that you don't know what's good. That is why I want to report or explain to you personally. Would you like to come over to see you on Monday or Tuesday? "

5. if the customer says, "would you please send the information to me?"

Then the salesman should say, "Sir, our information is meticulous. Design The outline and the draft must match the instructions of staff, and it is necessary to revise each client individually according to their personal circumstances. So it's better if I come over to see you on Monday or Tuesday. Do you think it's better to be in the morning? "

6. if the customer says, "sorry, I have no money!"

Then the salesman should say, "Sir, I know that only you know your financial situation best. But now it's the best way to make a plan for the future. Can I come over on Monday or Tuesday? " Or, "I understand. After all, there are not many people who want to have anything. Because of this, we are now starting to choose a way to maximize profits with the least amount of money. Is this not the best guarantee for the future? In this regard, I would like to contribute myself. Can I come to see you next Wednesday or weekend? "

7. if customers say, "at present, we are not sure what the business will be like."

Then the salesperson should say, "Sir, we have to worry about the development of this business in the future. Let's look at it first to see if the advantages of our delivery plan are feasible. Would it be better if I come on Monday or Tuesday? "

8. if the customer says, "to make a decision, I have to talk to partners first."

that Salesman It should be said: "I fully understand, sir, when can we talk to your partner?"

9. if the customer says, "we will contact you again."

Then the salesperson should say, "Sir, you may not have much desire at the moment, but I would be happy to let you know if you can participate in this business." It will help you a lot! "

10. if the customer says, "to talk about it, do we need to sell things?"

Then the salesperson should say, "of course I really want to sell you something, but if I can give you what you think is worth it, I will sell it to you." About this point, shall we discuss the research together? I'll come to see you next Monday. Or do you think I'll come over on Friday? "

11. if the customer says, "I want to think about it first."

Then the salesperson should say, "Sir, have we not discussed the relevant points? Allow me to ask, "what are your concerns?"

12. if the customer says, "I'll think about it again. I'll call you next week!"

Then the salesperson should say, "welcome to the phone, sir. Do you think it will be simpler?" I'll call you later on Wednesday afternoon, or do you think Thursday morning is better? "

13. if the customer says, "I'll talk to my wife first."

Then the salesman should say, "yes, sir, I understand. Would you like to talk with your wife? About this weekend, or what day do you like?

There are many similar denial of nature, we certainly can not enumerate it, but the method of handling is the same. Looking for is to turn the refusal into affirmative, and let the customer refuse the will to waver. Salesman Take the opportunity to follow up and induce customers to accept their suggestions.