Wechat Shopping Is Not Subject To The Attention Of The New Consumer Protection Law.

Fujian Provincial Council recently announced that in the first quarter of 2016, the Consumer Council at all levels of the province accepted 5242 complaints from consumers, 4756 pieces were resolved, the resolution rate was 90.73%, and 6 million 822 thousand and 600 yuan was recovered for consumers.

Among them, WeChat marketing, prepaid consumption, housing sales and other three aspects of the dispute became a hot topic in the first quarter.

Statistics show that the first quarter consumer complaints caused by quality still rank first, followed by complaints about after sale services and contracts, ranking second and third respectively.

From the point of view of complaints about goods and services, a total of 3321 complaints were received by consumers at all levels in the first quarter, accounting for 63.36% of the total complaints.

Among them, household electronics and electrical appliances,

The number of complaints for daily commodities, pportation, housing and building materials is in the top five.

At the same time, consumer complaints at all levels also received 1921 complaints from service categories, accounting for 36.64% of the total complaints.

Among them, telecommunications services, life, social services and Internet services category complaints the top three.

It is understood that with the popularity of social networking tools

It has evolved into an extension tool for online shopping. WeChat friends circle has gradually become a new way of sales and promotion for businessmen to sell things and win business coupons.

Consumer disputes arising from shopping in WeChat's circle of friends are also gradually increasing, becoming a new hot spot for complaints.

However, the Provincial Consumer Council reminds consumers that WeChat shopping is still a private paction, and is not protected by the new consumer law. The amount of WeChat shopping is often smaller. Although consumers can also resolve the WeChat shopping dispute through judicial means through the contract law, the cost of investment may be much higher than the value of the commodity itself, so it is recommended not to use WeChat shopping.

At the same time, prepaid consumption disputes occur frequently and can not be ignored.

In the consumer complaint cases, there are difficulties in playing the business volume, the difficulty in redemption of the consumer balance, and the quality of goods and services in the prepaid card.

There are many problems such as the termination of business or pfer, unilateral or excessive use of the right of interpretation.

In this regard, the provincial council reminds consumers that when handling stored value membership cards, we must be cautious and rational, and do cards according to their actual needs.

It is necessary to check the business qualification of the merchants, choose the businessmen with large scale, complete license and high market credibility, and try to sign a written contract.

It is suggested that online shopping should try to choose a large business platform with good reputation and complete licenses. Such platforms have strict payment procedures, which are more convenient and quicker.

The news sent to WeChat friends, especially the strange links, should be vigilant. Don't easily buy online shopping in unknown websites or friends circle to avoid being fooled.