How Do Entrepreneurs Turn Their Customers To Anger?

Business is not only to create customers, but also to retain customers.

It is necessary to constantly improve the quality and professional competence of all staff and set up the idea of serving the customers wholeheartedly.

Next, let's take a look at the details.

(1) correct

It is necessary to constantly improve the quality and professional competence of all staff, set up the idea of serving the customers wholeheartedly and the concept of "customers are always right".

The complaint handling staff must be careful to restrain themselves and avoid feelings when facing angry customers, and always bear in mind that they represent the overall image of the company or shopping malls.

(2) there are rules to follow. Special systems and personnel are needed.

Customer complaints make the handling of various situations follow the rules and keep the service uniform and standardized.

In addition, all kinds of preventive work should be done to make customers complain and take preventive measures.

(3) deal with in time.

Do not delay the time and shirk responsibility. All departments should cooperate with each other and react quickly to explain the cause of the incident to the customer in a "steady and clear" manner, and strive to solve the problem in a short time and give the customer a satisfactory result.

Otherwise, procrastination or shirking responsibility will further aggravate the complainants and further complicate matters.

(4) to distinguish responsibilities, we should not only distinguish the responsible departments and responsible persons that cause customer complaints, but also need to clearly handle the specific responsibilities and powers of all departments and personnel of complaints, as well as the responsibility for promptly and satisfactorily resolving customer complaints.

(5) file analysis, and make detailed records of each customer's complaint and handling, including the content of complaint, the process of handling, the result of processing, the degree of customer satisfaction, etc.

Through recording, learning lessons and summing up experience, we will provide a visit for better handling of customer complaints in the future.

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First, the most important site selection: 1, children's clothes shop (children's supplies) is generally located in the hospital, kindergarten, maternal and child, the local children's clothing one street or a street of children's supplies.

2, commercial street shops on both sides of the flow of people is not the same, even if it is very close to the storefront of its people into the shop is also different.

3, the selected facade will not be demolished within 3-5 years; the location of shopping malls is better than the old shopping malls with better local management.

4, the selected places should have enough people and target groups (which can be observed, recorded and analyzed in a period of time).

5, new shopping malls should be carefully chosen.

Secondly, we should pay attention to some details in children's clothes shop.

For example, props, ordering, shop display, opening hours and promotions.

Finally, the owner himself should have some specific qualities and abilities.

The quality and ability of shopkeepers determine the rise and fall of small stores.

In addition, it is best to develop a sales promotion plan.

Generally speaking, the contents include: the purpose of sales promotion: to explain the current market situation and the purpose of activities.

Activity object; activity theme formulation; activity mode; activity time and place selection; advertising matching mode; preliminary preparation; mid-term operation: activity discipline and field control; continuation; cost budget; accident prevention; and finally, effect prediction.

Everyone is talking about the profit of children's clothing shop. Indeed, a well done children's clothing shop naturally benefits a lot.

But it is not easy to run a children's clothing store.