Guangzhou: Two Dozen Online Shopping 161 Complaints

The municipal Consumer Council yesterday announced the complaints about online shopping after "double 12".

As of December 17th, the 12315 center of Guangzhou industrial and commercial bureau and the municipal Consumer Council received 161 complaints about online shopping, of which 45 came from vip.com, a large electricity supplier.

The Consumer Council has revealed that due to the difficulty in obtaining evidence, online shopping is in a false position, and it is difficult to implement "one return three".

In December 6th, Mr. Sun bought the millet mobile power product with a price of 49 yuan on the vip.com online shopping platform at a low price of six yuan.

At noon on December 8th, Mr. Sun found that he was still on the way 2.5 hours ago.

But it was suddenly cancelled.

"No one told me why there was no refund."

Guangzhou CC is in "

"A total of 161 complaints about online shopping were received within a week, and 69 of them failed to fulfill their commitments, accounting for 43% of the total complaints.

Of the 45 complaints about vip.com, 12 were against vip.com's 6th anniversary anniversary purchase of millet power, which was forced to cancel orders.

The relevant person in charge of the Consumer Council said, "the consumer has placed the order and paid the bill successfully, and the two sides have formed a formal contract.

Since then, the seller has unilaterally cancelled the order for breach of contract, and system failures and shortages are all manifestations of default.

In addition, the new consumer law stipulates that if a business sells fake goods or fraudulent consumers, it will impose a punitive damages clause for "one back three".

However, the relevant person in charge of the Guangzhou Municipal Council yesterday revealed that, because of the difficulty in obtaining evidence, the variety of online selling techniques and the lack of regulatory system, the "elimination of one or three" of the new consumer law has become a mere scrap of paper.

"In the complaint cases that we met with online shopping, there was basically no claim that the claim of" one return three "was successful.

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Under the pressure of e-commerce giant Amazon, the US retail industry is fighting back.

According to foreign media reports, Amazon has built large distribution warehouses with robots in the US and the world, while the traditional retail giants have no dedicated online shopping distribution warehouses. They are using physical stores as distribution centers to achieve fast delivery than Amazon.

This strategy is also known as "omnichannel".

In other words, for the physical retail industry, their physical retail and online retail will use the same set of logistics and warehousing systems to improve the efficiency of online retail distribution.

For the network family, under the full channel strategy, they can place orders on WAL-MART's official website, and then pick up their goods at the nearby physical stores. Besides, WAL-MART will send goods from the nearest supermarket instead of the special online shopping distribution.

Behind the Amazon electric business empire is a perfect logistics, warehousing and distribution system. So far, Amazon has invested heavily in the construction of 135 distribution warehouses, which contain a large number of robots, which are responsible for the delivery of online shopping orders.

For retail enterprises like WAL-MART and Taghit, they have no funds to build an independent online shopping distribution center.

They hope to use the physical stores and shops that have been scattered throughout the country as distribution centers.

However, the plan to deliver goods from stores is also full of challenges.

Among them, the warehouse area of physical stores is limited, and in online shopping, consumers will choose a lot of products, but local stores do not necessarily have all the products.