How To Narrow The Distance From Customers?

We should let customers free to choose products, not mean ignoring customers, regardless of whether or not, the key is that you need to keep an appropriate distance from customers, follow your customers and observe customers. Once the opportunity is found, attack immediately.

　 The best time:

1. When a customer looks at a product (expressing interest)

Two. When customers suddenly stop, they say they see her at first sight.

Three, when a customer looks carefully at a commodity (indicating that there is demand, he wants to buy).

Four, when customers find labels and prices (indicating interest, want to know brand, price, product composition)

Five, when customers look at the product and look around (expressing help seeking guidance)

Six, when customers ask questions voluntarily (indicating customers need help or introduction)

When the principle is grasped and the timing is right, the next step is how we should approach customers to facilitate transactions.

　　 Question approach method

Hello, what can I do for you?

Your skin is white. You can try this product.

You have a very good view. This is the latest product of our company.

　　 Two. Introduce proximity method.

notice customer Introduce products to interested products.

Interaction: introduce clothes on your body, introduce your own cell phone, etc.

Note: when using this method, do not ask customers for advice. If the other person answers "no need" or "no trouble", it will create an embarrassing situation.

　　 Three. Praising approach

That is, praising customers' appearance, temperament and so on, and approaching customers.

Your bag is very special. Where did you buy it?

You are so energetic today.

Children, they are so cute!

As the saying goes, a good word is three, and a good word always loves to hear.

Generally speaking, customers are generally friendly and willing to communicate with you when they praise you properly.

　　 Four. Demonstration approach

Using product demonstrations to demonstrate the effectiveness of products, and combined with a certain language to help customers understand products and products. The best example is to let customers try. Data show that 68% of customers will conclude business after trial.

Regardless of the way to approach customers and introduce products, the guide must pay attention to the following points:

First, the expression and response of customers.

Two. Be careful in asking questions and avoid personal privacy.

Three. The distance from customers should not be too close or too far away. The correct distance is around 1.5 meter, which is also the social distance we usually call.