Second Visit: Meeting Customer Needs

1, the telephone prearranged and confirmed; for example, "Hello, manager Wang! I am Xiao Zhou of * * company. Last time we had a very pleasant conversation. Last time we agreed, I would bring you a supply plan this morning to report to you. I will arrive at your office on time nine o'clock. Do you think so?"

2, enter the door to greet: when the second time sees the customer, still before he does not speak, greets greetings to the customer with warm and old acquaintance's tone, such as: "good morning, manager Wang!"

3, Narrator: once again create a good atmosphere of talks, re close the distance between each other, so that customers can have a pleasant mood for your visit; for example, "manager Wang, your office has changed a new landscape painting today, it looks really good!"

4, the structure of prologue: (1) confirm and understand the needs of customers; (2) introduce the important features and benefits of the company's products or programmes; (3) time agreement; (4) ask whether to accept or not; for example, "manager Wang, last time you talked about a few problems in ordering * * products, they are...

This time, we have made a special plan and plan according to the problems you talked about. The advantage of this plan is...

Through this plan, do you see if you can solve the problems you encounter? I will give you a brief report now. The time will take about fifteen minutes. Do you think so? "

5, professional import FFAB, constantly cater to the needs of customers; what are the characteristics of FFAB:Feature: products or solutions, the functions brought by Function: due to characteristics, the advantages of these functions of Advantage:, and the benefits brought by these advantages of Benefits:.

When visiting, you need to choose a convenient time for each other.

In general, you can avoid visiting in the afternoon or usual after dinner.

Before you visit, you should inform in advance and arrange a time so as not to disturb or disturb the schedule of the other party.

After the appointed time, you can't easily break the contract or be late.

If you can not go in any special circumstances, you must try to notify the other party and express.

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When knocking at the door or ringing the doorbell, you can enter when someone is allowed to enter or come out to greet him.

Knock on doors should not be too heavy or too urgent. Generally tap two or three times.

You must not rush in without permission. Even if the door is open, you must knock on the door or inform the host of visitors in other ways.

After entering the door,

The jackets, rain gear and other articles should be placed in the place designated by the owner.

For indoor people, whether they know or not, they should take the initiative to greet them.

If you bring a child or someone else, introduce it to your host and teach your child how to address it.

When the host brings tea, he should lean from his seat and hold his hands together and express his thanks.

Smokers should smoke only when the host gives a cigarette or the owner agrees.

When you talk with your host, you should pay attention to your time.

When you have to consult with your host or ask for advice, you should express your intention as soon as possible.

If you leave, you must say goodbye. If the host goes out, you should ask your host to stay and thank him, and say "goodbye" enthusiastically.