How Do Foreign Trade Personnel Handle Enquiries Efficiently?

Reasons for analysis:

1) mail guests did not receive it!

Analysis: there are many domestic manufacturers, businessmen, e-mail addresses are still free mailboxes, or even digital mailboxes, (188139.com and so on for postfix), such e-mail addresses are easily recognized by foreign guests' mail servers as junk mailboxes, and have not waited until guests receive your return message. The guest's server has returned or deleted the mail you sent directly, and the guests will not reply to you naturally, because he never received mail at all!

Solution: using international mailboxes such as hotmail.com, gmail.com, and yahoo.com is better than free mail boxes. It is not easy to be analyzed as garbage parts! In addition, the company's mailbox purchased by company names can be used to contact the guests with the company's postbox. This is not free of charge, usually it is the company's mailbox sent by the company's webpage, which charges every year.

Similarly, the postbox with the suffix of the company name must also look for the "two-way analysis" of the relevant company's mailbox.

In this way, the mail you send will be passed by the guest's mailbox server, so the guests will receive the mail smoothly.

2) the time difference between the sending time and the time when the customers read the mail.

Analysis: a lot of foreign trade workers believe that once they receive an inquiry, they will reply immediately, and think that the guests will be satisfied and appreciable and respond to this timely reply. This is right, but it is very important to ignore that most of the customers except China and Australia have jet lag.

Even if you reply immediately, the guest will see the mail when he works.

And the inquiry that the guest sends, affirmative won't reply with you only, there must be a large number of suppliers to fight against each other, so that the earliest reply mail is sent to the bottom in the order of mailbox arrangement.

If you find interested suppliers in the above email, you will never see the bottom of your mail!

Solution: understand the local time difference and working hours of the guests, and send them according to the time of the guests' work. This can only be done by sending simple mail regularly. Another point is that I feel very good, that is to contact the guests online according to the guests' working hours.

3) the density of guests' leave and emailing.

Analysis: in addition to timely contact with guests, but also to understand the location of the guests in the statutory holidays or rest time! There are many countries guests are very observant work and rest time, once a break or leave, is not doing anything! So understanding the guest's vacation time is also very important.

The density of mail you send is also very important. If the density is too high, at least three letters a day, which is likely to be considered a harassment or spam mail, and you will be blacklisted.

The best mail density put forward by foreign trade lecturers is first days - second days - sixth days - thirteenth days - twenty-eighth days - every 1 months! That is, the first day after sending, second days do not reply, then add one, and then no reply to 4 days. It is sixth days to add again. If it does not reply again, it will be sent again in a week, then it will be sent again in half a month, and then it will be sent regularly every month. Of course, the content must not be the same, and the title should also be changed frequently.

Two, why did some buyers contact with each other for several times?

Analysis questions:

1) customers do not believe me.

Analysis: many customers have been fraudulent by many domestic immoral businessmen, so that when they communicate with us, if there is something wrong with them, they will not contact us easily.

Solution: in the beginning of contact with the guests, the company's Customs record registration form scanned to guests, so that the guests believe that we are the positive, regular business business!

2) market cycle

Analysis and solution: to understand the market cycle of products, we should know clearly the off-season and peak season of this product.

Know the product's peak season, let you grasp the opportunity to contact with the guests!

3) having contacted other suppliers.

Analysis and solution: many colleagues will encounter this kind of situation. After the mail is sent, the guest reply is already in contact with other suppliers. Do not have any idea of giving up if you encounter this situation, and keep in touch with the guests.

If the guest and the supplier find the problem, he will contact you immediately. If you find that the guest is a potential customer, you must make a careful offer. Some people think that the price is higher. Maybe the customer will make a counter-offer. However, if the guest receives a lot of enquiries, if your price is too different from the price of other suppliers, the guests will not consider you at all, and will not directly counteract you if you do not bargain with you.

4) the message is not clear.

Analysis and solution: This is mainly for the new foreign trade personnel. Mail writing is not written in English novels or lyric texts, the most important is simple and clear.

Be clear and clear about what you want to say, and let your guests understand what you mean.

In the initial enquiry, we sent a lot of enquiries at times, but there was no news.

From the point of view of guests, customers have the right to remain silent. When they have needs, or your email is impressive, they can contact you! So don't give up to guests! Seize every opportunity!

Big customers are not always there. There are not many opportunities to meet real big buyers. Big buyers are built and nurtured in their long-term business dealings.

Guests are developing factories. Similarly, factories are also training guests. Large customers usually need relatively higher product certification and factory environment. If you do not have relevant conditions, they are likely to be rejected by big customers.

Moreover, we should not be superstitious about the big guests. The big orders of the real big guests should be handled with great care. If we do a big job or lose a lot, maybe a big client will lose your fortune after having a quality problem.

Analysis: if you encounter such a problem, if you are a professional customer, you may be able to cooperate with other suppliers.

Take measures: do everything possible to find a direct way of contact with customers, not just by e-mail, using MSN, ICQ, SKYPE, YAHOO, etc., or even telephone.

Modern foreign trade people often forget the most basic way of contact, telephone.

Don't forget to call. You can send several emails completely without receiving any reply from the guests. Call the guest to ask if you have received the guest's mail! Let the guests remember you and pay attention to you!