3.15 Survey: Clothing Labels Have False &Nbsp; How Do Consumers Protect Their Rights?

Though speaking Three hundred and fifteen It's a holiday for our consumers, but it's not just today. For ordinary consumers, mediation through the industrial and commercial 12315 rights complaint center is also an important channel for safeguarding rights. Today, we have witnessed the 12315 Rights Network in Haishu. Clothing The mediation process of buying disputes.

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The two clothes on the table were bought by Mr. Shi at the "Nolan" counter in a shopping mall in the city. One is the clothes of space cotton, posing as eiderdown; this is a blue-green. Women's wear More bizarre.

[general subtitles]

Mr. Shi Shi

[simultaneous voice]

When I was wearing it, I didn't notice that when I saw the tag, I found two pieces of the price tag stuck together.

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The same dress is labeled with two price tags. The price of 519 yuan is 519 yuan, and the cheaper price is inside. Mr. Shi did not know which one to believe, and he was fooled. He negotiated with the merchants and filed claims. But businesses did not comply with his request. According to Mr. Shi, the two sides did not negotiate for the seven or eight time, but also because the verbal conflict was very unpleasant. Finally, they complained to the industrial and commercial 12315 center. In the mediation room of Gulou industrial and commercial office in Haishu, the factory staff of "Nolan" brand explained the problems, and admitted that the wrong lining of the clothes was a misunderstanding.

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Factory staff

[simultaneous voice]

Our operator brought the linings of the down jacket to the top of the cotton padded jacket. That is to say, a car came in. At that time, as a lathe operator, he would not pay attention to the problem of washing and selling. After the car was finished, he made a misunderstanding in the process of making the tag.

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The staff explained that a total of 5 clothes had been misplaced, and 4 pieces had been recovered. This is the last one. They are willing to compensate Mr. Shi in accordance with the provisions of the consumer law. Industrial and commercial personnel explained that, according to the "consumer law" regulations, such businesses such as clothing composition, and price mark wrong, intentionally misleading consumers, is a fraud, should be "back one lose one". But Mr. Shi suggested that two clothes claim 5 thousand yuan.

[simultaneous voice]

In the same period, the quality of the clothes is indeed the fault of the businessmen. The business has caused you a lot of inconvenience in life.

Then the clothes will be reimburse to you for two thousand yuan. Do you have a good look? Well, what do you want to say? Oh, that's fine. I'll go to court to prosecute them. That's not necessary. In order to vent my anger, I don't have to talk to him about this black hearted manufacturer. I must bring him down.

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12315 staff of Haishu Gulou industrial and Commercial Office

[simultaneous voice]

It should be said that the wrong clothes are the business's fault. The right of consumers to raise their rights is legitimate. But sometimes the demand is too high. Businesses can't promise that they are completely acceptable. We should say that they can mediate successfully. We also regret that such a mediation is unsuccessful.

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Just as our mediation ended, about ten minutes later, Mr. Shi came back again, expressing his willingness to accept mediation and sign the mediation.

[editor's note]

This is a dramatic ending. We say that we must have a degree of rights protection, otherwise it will be too late.