Listening, Basic Skills Of Communication

　　 Workplace Communication is very important. So, what is communication?

Gullies, build pipes, and pass smoothly.

The purpose of communication is to enable the other person to act or understand the information and feelings you convey, that is, the quality of communication depends on the response of the other person. Good communication is to say what the other person wants to hear and listen to what the other person wants to say. To achieve this goal, effective coding, decoding and feedback must be carried out. Therefore, the real communication power is 100% of responsibility communication, and we do not think that the understanding of "one palm can not beat" will communicate with others. responsibility All of them belong to the pianists.

increase Communicate It is necessary to find out what the listener wants to hear, to express it through identification, praise and questioning, and to express it in the way that the other person is interested in, such as humor, enthusiasm, affinity and friendliness. At the same time, places and places should be changed according to needs and opportunities. When listening, listen to each other in a happy way, actively inquire what the speaker wants to say, put yourself in the place, do not interrupt and respond positively, encourage expression, control emotion timely response and feedback, finally confirm the understanding and clarify the objection after listening.

How can we improve communication skills?

1. Five links to visit and talk

Access to information -- understanding each other's communication is a good idea.

Before going to visit, get a thorough understanding of the basic information of the other person, especially the outstanding achievements and achievements of the other side. We can also deepen our understanding of the information of the interviewees through the understanding of others. These are the main materials you need to use in communication. A serious understanding of each other is also an expression of importance and respect for each other.

Sweet smile opens the door for communication between the two sides.

When you see each other, you start with a smile. You want to convey a message that you can satisfy the needs of the other person. No one likes to smile, but not everyone will smile. Because an infectious smile can make the other person feel this kind of smile is deeply rooted in the hearts of the people. It is sweet, pure and friendly. It can give each other a smile to give feedback, and smile to open the door of communication.

A warm handshake -- conveying a feeling of admiration.

After seeing each other, you can convey a kind of respect and admiration by shaking hands with a handshake. The other side can quickly understand and accept the message you convey. To this warm handshake, the other person feels tender, and a sweet smile will relieve the other's alert and is totally in a state of willingly. The other side will be able to make a pleasant reception and start communicating sincerely with you.

Sincere compliments - a generous appreciation of each other.

People's nature is longing for praise. Mark Twin, a famous American writer and humorist, once said, "a compliment can be my bread for ten days." Lincoln, the sixteenth president of the United States, once said, "everyone needs praise, and you and me are no exception." So far, no one in the world has found any admiration for others. Even a simple compliment can inspire and inspire people to gain confidence and continuous progress. {page_break}

Maslow needs the need of respect in hierarchy theory, which includes self respect and hope to be respected. This is the spiritual and psychological needs of people. Everyone wants to be recognized and praised by his colleagues, superiors and family members. It is a pleasure for everyone to win honor and admiration. If you find opportunities in conversation and use your compliment skills well, you will soon get the favor of others.

Praise must come from the sincerity of the heart, and the words of praise must be able to express the obvious advantages of each other correctly. When meeting, praise the costumes and be nice and beautiful; grasp the merits and achievements of the other's words and words, so that they will resonate with each other and satisfy their sense of honor and achievement.

Praise is a kind of giving to the praises. Only with a broad mind can we share our soul with others. Praise, first of all, is your recognition of the achievements of others, a highly affirmed evaluation, a recognition of the value of others. In praise, the other side gets a generous spiritual reward.

The charm of language -- distributing and transmitting an attraction

The effect of communication depends on the charm of language, and this charm also expresses the personality charm of the speaker. Language charm needs not only rich knowledge system but also skills of verbal expression, such as speed, volume, and cadence. It can be said that the charm of language is an organic unity of knowledge, body language and verbal expression skills.

Through the charm of language, you can be preconceived and convey a kind of appeal and attraction to the other person, so that the other person feels that you can grasp the whole time. This force helps the other's thinking consciously and unconsciously integrate with your language.

Two, five ways to improve communication skills.

We need talents who are good at communication.

If you have heard this sentence for at least one thousand times, raise your hand. In fact, you probably have heard so many times that this sentence has become meaningless. As I said in teaching and training, communication is the glue that solidified an organization. It is with communication that we can exchange ideas and learn from each other, and most importantly, we can connect each other.

"For recruiters, the most important factor is always the skills of communication and interpersonal communication." The above conclusion is drawn from the recent business school survey report of Harris Interactive and Wall Street Journal, published in September 2007.

Why do we usually not pay attention to the role of communication, and do not emphasize it until there is a problem? One reason is that we do not spend time to quantify the role of communication.

That's why I found that Adam Bryant (New York Times) Adam Bryant's exclusive interview with Bryant Richard CEO Anderson (Richard Anderson) is refreshing. In an exclusive interview, Anderson clearly described his expectation of effective communication.

1. master basic expression skills. "People do have to grasp written and spoken language." Anderson said. Oral expression is better, and written expression is also better than e-mail. If you can't communicate clearly and clearly, the other side is not sure what you expect.

2. think clearly about what you are going to say. Anderson doesn't like to use PowerPoint. There is no point list of "subject, verb and object", which can not express "complete thought". For Mr. Anderson, PowerPoint itself is not a problem; those managers who use slides to roughly express their ideas are problems. Too many managers use slides to outline their thoughts, rather than enrich and enrich their own thinking. {page_break}

3. prepare for the meeting. The information of the meeting should be distributed ahead of time and should be concise and concise. Anderson also hoped that the meeting would "start on time". These are part of the preparation process. Many meetings often deviate from the theme before they start, because managers and employees do not take the time to think about what they want to say before speaking.

4. participate in the discussion. "I want to argue." Anderson said, "I want to hear everyone's thoughts, so you should ask more questions and make less statements." What happens frequently is either because time is pressing, or it may be too self righteous. Executives have not indicated that they want to hear different views. This leads to the outcome of the conference as "collective thinking", because no one speaks freely.

5. listen carefully. If no one is listening, the discussion will be meaningless. Anderson did not want to see his managers look at their BlackBerry phones when they met, because it showed that they were not concentrating, just like reading a newspaper at a meeting, Anderson said. We have had less time in oral and written communication skills, and less time spent listening. Therefore, too many managers do not understand the relevant information at the end, thus making the wrong decisions, causing a big mistake. Taking more time to listen is likely to avoid such a disaster.

"What you value is what you weigh." It is commonly used by pay management experts that it mainly refers to adjusting the incentive standards according to the company's goals. The same philosophy can also be applied to communication. If you value communication skills, you will recruit and train relevant talents. Oral expression is the foundation, and enterprises need to examine more extensive contents: how to better use these communication skills to inform, persuade, instruct and motivate others? It takes years of training and learning. Guiding the direction through clear communication is the responsibility of a leader. Guiding others to do so is also the responsibility of a leader.