Beijing Consumer Association: ZARA Issued A Statement Consistent With The Chinese Regulations "To Avoid Serious Difficulties"

In the comparative test, 3 times the product failed, but the result was ignored, nor did it give consumers any treatment. In view of Beijing Consumers Association's "ZARA disregard" Consumer "Yesterday, ZARA's INDITEX group (China) public relations department issued a statement to this newspaper," he said. ZARA clothing "Comply with all relevant Chinese health and safety regulations", "will not cause any health or safety threat to customers". The Beijing Consumer Association responded to the statement by saying "no recognition", saying that the company's explanation is "avoiding the need for punishment".

In this statement, INDITEX group explained to the Beijing Consumer Association's ZARA men's trousers (No. 5627/594/700) in April this year that the clothing of ZARA is in line with all relevant Chinese health and safety regulations, and all chemical tests are qualified. In view of the unqualified color fastness test, INDITEX Group believes that only two items of ZARA clothing have not reached the highest level of clothing standards, but still meet the standard products. quality standard " In the case of discrepancy between the product label label and the actual ingredient information, the statement explained that it was due to acrylic acid and fibrin glue composition (less than 10% of a few fiber components) and was not tagged on the product label. The ZARA quality control department is making amendments to this problem and will avoid such problems again in the future.

The reporter found that the statement did not mention the problem of the two down garments in 2009 and 2010. At the same time, it is considered that ZARA is not appropriate in tagging, and there is no clear explanation for the essence of why the "casual trousers are nominal wool content is 20%, the actual measurement is only 10.6%". In addition, INDITEX group only stressed in the statement: "ZARA clothing does not contain any prohibited or restricted material composition, and it will not cause any health or safety threat to customers".

Reporters learned that Xu Xueqing, director of public relations communications of INDITEX group in China, arrived in Beijing yesterday morning to communicate face-to-face with the City Consumers Association and presented the statement. But Luo Gang, director of the consumer guidance department of the municipal Consumers Association, said that the consumers' Association did not recognize the contents of the ZARA statement. "Some explanations are evasive and do not talk about the real issue of safeguarding the rights and interests of consumers". Luo Gang said that the Consumer Association handed over 3 reports on ZARA products to Xu Xueqing on the spot, asking the other party to make a statement again, sending a letter to the Consumer Association, and giving a clear attitude towards the processing of the products. Xu Xueqing said that the test report will be sent back to the Spanish headquarters, and then take corresponding countermeasures.