Heilongjiang Science And Technology Service Alliance Organization Service Reception Etiquette Training

In order to strengthen the service reception ability of the members of the provincial science and technology service industry alliance, Yu Haifeng, a etiquette instructor specially invited by the Secretariat of the service alliance, conducted a service reception etiquette training for everyone. More than 50 members of the service union participated in the training.

In the light of the actual work of the teacher in conjunction with the service alliance, using the fluent language, rich expression and body language, focusing on the four principles of etiquette, this article gives a brief explanation of reception etiquette, language etiquette, dress etiquette, appearance and appearance, innovative services, etc., and conducts demonstrations of etiquette movements at the scene, so that the participants can be trained.

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The importance of this is completely new.

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It is not only the learning of specific language and etiquette rules, but also the implementation of the concept of excellent service, the improvement of the etiquette level of service receptionists, the promotion of external actions with inner respect, the implementation of training contents to the daily work of service alliance, and the improvement of service quality fundamentally, so as to improve the overall service level of service alliance.

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The first Asia Pacific Business Travel Summit on the theme of "integration" was held in Shanghai. More than 400 guests from the shipping division, hotels, business travel industry chain and various industries conducted a deep analysis and Discussion on the current China business travel management market.

AI consulting data show that in 2014, the scale of China's business management market paction exceeded 100 billion yuan, an increase of 17.2% compared with 2013. In 2015, the growth slowed down and was expected to increase by 15.6% as a result of the soft landing of the economy. With the gradual stabilization of the Chinese economy in 2016, the business management market in China will return to a rapid growth trend in 2017, and it is expected to exceed 200 billion yuan in 2018.

Business travel management has a history of more than 100 years in developed countries.

After China joined WTO in 2000, "business travel management" came into China with foreign enterprises.

Business travel management, namely travel management, refers to the overall planning and monitoring of travel activities, the optimization of travel management processes and policies, and the overall procurement of resources with the help of a professional travel management service team, so as to reduce travel costs and improve travel efficiency without affecting the business development and travel experience.

In the western advanced enterprise management system, business travel management is a link that can not be ignored. It can not only effectively save the cost of enterprises, but also closely related to staff's daily behavior management.

The summit is hosted by Ctrip business travel, provider of travel cost management solutions, Concur, Airpuls, Emirates, Qatar, atair, Starwood Hotels and resorts.

At the summit, CEO vice president of Ctrip and Ctrip, a travel agent at Ctrip, pointed out that the development of China's travel management industry has always been permeated with the theme of "integration": as more and more Chinese enterprises begin to understand travel management, their value and importance are also increasingly recognized and valued.

Driven by the "one belt and one way" national strategy, more and more Chinese enterprises are going abroad, and overseas enterprises are coming in. The market convergence of China and foreign travel management is in progress.

Under the background of informatization and Internet, it is an inevitable trend to carry out "integration" and "cooperation" in the worldwide and multi industry chains.