Tour Guides' Attention And Arrangement Skills In "Line"

"Row" can be completed.

To the destination, and the space between destination and tourist attractions, to achieve the purpose of sightseeing.

"Travel" is the key to tourism. Without "travel", there can be no travel.

Therefore, we can say that "travel" is a prerequisite for tourism activities and a major artery of tourism activities. Without this "artery", tourism can not be formed.

"Travel" is not good, "row" is not happy, especially the "row" is not safe, then travel is certainly not successful, or even failed.

"Line" is very specific. It is realized by taking different means of pportation. We take different kinds of pportation as the main line.

First, the tour guide's attention and skill in "line".

When traveling by any means of pport, the tour guides should take the first and the last one according to the international practice, so that they can take care of the tourists easily. As for what position to take, there are a lot of attention. We will introduce them one by one.

Taking pport means safety first, we should also pay attention to courtesy and understand rules, and tour guides should introduce and remind them artistically.

(1) when traveling by airplane, the tour guide should usually go to the plane at last, so that the whole group can get on the plane successfully. The tour guide should choose to sit in the middle of the League member to take care of his own team members while flying, and when he is off the plane, he should go down first, because only the tour guide knows the local escort.

During the whole flight,

Special attention should be paid to the following points:

(1) after buying a ticket, check the ticket and understand its precautions. You must arrive at the airport on time.

(2) purchase airport fees at the airport, check-in, tour guides ask tourists to bring tickets, ID cards, boarding cards, etc. for safety check and wait for boarding.

(3) if you have experience of airsickness after boarding, you can take the tablets first.

On the plane, if a tourist appears airsickness reaction, the tour guide can use his hand to press his Hegu to relieve the reaction.

If it is serious, you can call the attendant.

(4) after boarding the plane, listen to the arrangement of the attendant on the plane. Ask the tourists to listen carefully to the waiter's introduction of safety knowledge.

(5) generally speaking, the attendants on board can be enthusiastic to serve. So, what are the problems on the plane and what are the requirements?

(6) when you arrive, listen to the attendants and arrange the order to remind you not to forget to pick up your luggage. If the luggage is damaged, you should report it in time and get compensation from the airport.

(two) the fastidious and skilled trains are the main means of pportation for our country's tourism, especially for domestic tourism.

Traveling by train, we can also enjoy the scenery on the way, especially the pastoral scenery. It is not available by other means of pportation, so it is very popular with visitors.

When traveling by train, the tour guide should try to arrange himself in the middle of the tourist's private room, bed and seat, so that he should constantly walk around and reflect every visitor.

When distributing rooms, pay attention to the relationship between tourists. Do not assign a family, husband and wife to two rooms.

During the whole ride, the tour guide should pay attention to the following.

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(1) to buy tickets in advance, it is best to buy train tickets, although the price is a little more expensive, but the carriage is clean and the service is standardized, which makes people feel worth the money.

This guide should explain to the tourists as a skill.

(2) after buying a train ticket, check the coupon and never take the wrong train number.

(3) to the station, listen to the radio and the waiter's call, do not miss the train number. In case of queuing, the tour guide takes the lead. The leader is responsible for the following, so that he can take care of it before and after.

(4) after getting on the train, find a good berth and seat. If you can't find it, you can ask the waiter to help you.

(5) after the train, we must abide by the railway regulations and settle down in the good car. We should constantly exercise our bodies to prevent discomfort.

(6) pay attention to the broadcast on the bus and take care of getting ready.

(7) the guide at the next stop will greet everyone at the exit.

Please take care of your arrangements.

Two, the "welcome word" - the beginning of the line, the first impression of artistic "welcome" is too important. It is like the prelude of a play, the prelude of a movement, and the preface of a work.

Chinese and foreign tourists all pay attention to "first impressions", and welcome words are excellent opportunities for guests to leave "first impressions". We should strive to demonstrate their artistic grace and make "good beginning" a half of success.

Any art or skill has certain "norms" and "elements". Then, what are the "norms" and "elements" of "welcome words"? Standardized "welcome words" should include five elements.

(1) welcome, that is, to welcome the guests on behalf of the reception agency and the club.

(2) introduce personnel, that is, introduce yourself, introduce the leaders, drivers and all the people who attend the reception.

(3) the announcement program is to introduce the general situation of the city and the programmes to be visited locally.

(4) express our attitude, that is, we are willing to serve you enthusiastically and work hard to ensure your satisfaction.

(5) wish you success, that is, we hope to get support and cooperation from tourists. We will try our best to make the tour a success. I wish you all a pleasant and healthy welcoming speech. We must not be dull and dull. If we can be funny and natural, we will shorten the distance from tourists and make everyone become friends soon.

In addition, welcome words, draw attention to some proverbs, famous quotes, full of literary grace, will receive very good results, the following words can be used as reference: "friends come from afar, not too happy"; "Millennium repair boat crossing"; "thousands of miles to have a chance to meet"; "the world's image book, if you did not travel, you can only read one page of the book, now you travel here, let's read this page of China together."

In addition to focusing on the popularity of welcoming words, the language created by some tour guides is more and more artistic and worthy of our study.

A 63 year old tour guide from Egypt, who has made a welcome speech for a tour guide of the Chinese tourist delegation, said, "in the future tour guides, if I do not speak clearly, I would like to speak clearly."

Everyone feels that his words are pleasant to hear.

In fact, as we all know, sometimes it's not the tour guide's inability to speak clearly, but the visitor's spirit is not concentrated and he doesn't hear clearly. But he puts responsibility into himself and leaves pleasure to the tourists. How can the listeners be unhappy? This is more brilliant than our tour guide's saying, "if you have problems, I can give you a clear understanding".

Now let's hear a welcome speech from a top ten tour guide in Hongkong: "good morning, everyone, welcome to Hongkong.

I am Wang XX. I am very glad to have the opportunity to visit Kowloon and the new territories with you today.

The tour is 70 miles long and takes five hours.

If you have any questions, please feel free to mention them. I will answer them as far as I know.

I wish you all a pleasant journey today and like our tour guide! "Welcome words. If you pay attention to the above and do a good job, we think this will give visitors a good" first impression "and make a good start.

Three, "farewell word" - a summary of the trip, and the unforgettable farewell is the end of the tour guide reception.

At this time, tour guides and tourists have become familiar with them, and others have become friends.

If it is important to leave a good first impression to visitors, then we think that the final impression on the visitors will be profound, lasting and unforgettable when we send off the "farewell party". After decades of summarization, our Chinese tour guide believes that there should be five elements, 20 words, which means "farewell", "thank you for cooperation", "brief farewell to tourism", "soliciting opinions" and "looking forward to a reunion".

The so-called "farewell" means that the farewell word should contain the meaning of regret and nostalgia for each other. When speaking of this content, the facial expression should be deep and not to be laughed at.

"Thanks to cooperation" refers to the support, cooperation, help and understanding given by tourists in tourism. Without all this, it is difficult to guarantee the success of tourism.

"Summary Tour" means to recollect the activities and activities that we have visited with tourists. It gives visitors a sense of generalization and summary, and promotes many senses to rational knowledge to help tourists improve.

"Asking for advice" is to tell tourists that we know that there are deficiencies. If we help you, the next reception will be better. "Hope to meet again" is to express our friendship and enthusiasm for tourists and hope that tourists will become repeat customers.

In addition to literary talent, "farewell words" should also be described as "deep feelings" and "meaning cut" so that visitors can never forget it.

The tour guide, when he bid farewell to the tourists, said, "to meet the expectation of reunion," he said, "there is an old Chinese saying," two mountains can not meet, and two people can meet each other. "I hope that in the near future, we will meet in China or in your country. I am looking forward to seeing you, goodbye! Everyone!" perhaps the old tourist guide's words and his enthusiasm are very touching. To this day, every year, Christmas and new year's greeting cards come from all over the world to him. There are many new year cards, and even the greeting cards of the guests whom he received ten or twenty years ago. The workers are working in English to write "GreetngsFromAnotherMountain" (from another mountain greeting). A guide in China for nearly 40 years.

It can be seen that a farewell speech about art, a few words of deep affection, meaning, and literary grace, will leave a lasting impression on the tourists. In addition, there is another point to pay special attention: experienced tour guides, after saying goodbye to the tourists, will wait for the "airplane, the ship to leave the shore, the train to leave the station and wave goodbye" before leaving the scene, "haste to wave and turn away," leaving the impression of "a professional tour guide".